FAQ

Yes, we use various shipping partners to deliver to most countries around the world.

Once your order has shipped, you will receive an email with your shipping details and a tracking number.

Once your order has been shipped, average delivery times are:

• USA: 5-10 business
• Canada: 1-3 weeks
• International: 2-4 weeks

Review our average delivery times here. If your order hasn’t arrived in the time frames described, simply send us an email and we'll get to the bottom of it for you.

See our Return & Exchange page for more information.

Yes, you can cancel your order up to 1 hour after it’s been placed. To change your order, simply cancel your original order and place a new one.

We’ll gladly replace any items damaged during delivery. Simply send a photo of the damage along with your order details. Our customer service team will get in touch within 48hrs to organize a replacement.

You can choose your currency preference by clicking the flag icons at the top of the page. All transactions are completed using US-dollar (USD), therefore the exact exchange rate is subject to change. The exchange rate us updated daily.

All prices, including totals, are shown in US-dollars (USD). When your credit card is processed, your credit card company will convert the cost to your country’s currency at their posted conversion rate.

We don’t currently offer gift certificates.

When finalizing your order, enter the promo code on the payment page prior to clicking Submit Order. The promo discount will be applied to your order’s total.

If your payment is declined when checking out, ensure you’ve entered your credit card details correctly, and that the card you’re using is one we accept.

We accept: PayPal, Visa, Mastercard and AmericanExpress.

If your order is declined, we will send you an email notification letting you know. Most declined orders are due to a billing issue associated with the credit card, often because the billing information doesn’t match the card used.

If your order was declined, but you didn’t receive an email notification, please contact our customer service team.